Terms and conditions

JOG Moving LLC aims to keep red tape and disclaimers to a minimum. However it is important for customers to understand certain limitations and legalities regarding the various moving services that this moving company provides.

What this page covers

These terms and conditions related to JOG Moving's services should give you all the information you need to know about the policies and guidelines regarding our company.

Our terms and conditions are categorized for easier navigation. Simply click on the category that corresponds to your query or scroll down the page to read all terms and conditions.

GENERAL

Assistance by customer: All on-site loading of a truck, trailer, or other moving vehicle is to be EXCLUSIVELY HANDLED BY COMPANY PERSONNEL OF JOG MOVING LLC, with the exception of packing, staging outside the vehicle, suggestions on specialty items. If the customer wants to load the truck and determine what goes where, he/she takes full responsibility for the ENTIRE LOAD and understands that ANY DAMAGE RESULTING FROM A LOAD DECIDED BY THE CUSTOMER IS NOT COVERED UNDER JOG MOVING LLC'S INTERNAL INSURANCE POLICY.

By assisting JOG Moving LLC, the customer understands and acknowledges that company personnel reserve the right to opt out of any moving-related activity or technique that consistutes a violation of company standards or protocol. In addition, crew members reserve the right to request a certain method or technique when being assisted by a customer that corresponds with JOG Moving LLC standards.

Children and pets: All children and pets must be out of the way of the movers at all times during the load and/or be sequestered in an area where they are safe and do not interfere with the loading of the truck. Crew members reserve the right to discontinue service until children and pets are appropriately sequestered.

INSURANCE

JOG Moving LLC's number one priority is DAMAGE-FREE moves for all customers. We take pride in care for your possessions and want never to deal with damages or claims. However, certain conditions apply to our first-person insurance policy.

Internal insurance policy: JOG Moving LLC covers its own damages with its up-front reimbursement policy. Such a policy does NOT involve a third party institution and is serviced only by the company. This policy reimburses customers based on the cash value of damages and/or repairs for said damage. JOG MOVING LLC WILL COVER THE COST OF DAMAGE TO YOUR PROPERTY AS A RESULT OF COMPANY'S NEGLIGENCE, POOR HANDLING, OR CARELESSNESS DURING THE MOVE.

Items of significant monetary worth: As part of our internal insurance policy, THE CUSTOMER IS EXPECTED TO MAKE KNOWN TO THE COMPANY ANY AND ALL ITEMS OF SIGNIFICANT AND OUTSTANDING MONETARY WORTH. For example, a vase worth $5000 must be made known to company. IN SUCH A SCENARIO JOG MOVING LLC MAY OR MAY NOT SERVICE THE MOVING OF SUCH ITEM TO PROTECT FROM OUTSTANDING REIMBURSEMENT FOR DAMAGES CAUSED TO HIGH-VALUE ITEM.

30 days to file a claim: As part of our internal insurance policy, THE CUSTOMER HAS 30 DAYS FROM THE DAY OF THE MOVE TO INDICATE ANY DAMAGES SUSPECTED TO BE CAUSED BY OUR COMPANY'S MOVERS, AFTER WHICH SUCH A CLAIM IS VOID AND NOT ELIGIBLE FOR REIMBURSEMENT. In addition, failure to respond to a query or investigation by the company within a week's time AFTER CUSTOMER HAS FILED A CLAIM AND AFTER 30 DAYS HAVE PASSED WILL RESULT IN DAMAGE CLAIM BEING VOID AND NOT ELIGIBLE FOR REIMBURSEMENT. If there is not enough evidence to suggest that JOG Moving LLC was repsonsible for damages caused to cited item(s), then the damage claim will be void and NOT ELIGIBLE FOR REIMBURSEMENT.

Signing off on reimbursement: Once a damage claim is processed and reimbursment has been tendered to the customer, the customer MUST SIGN A REIMBURSEMENT FORM INDICATING THAT THE COMPANY INDEED REIMBURSED THE CUSTOMER FOR DAMAGES.

LOADING SERVICES

Moving blankets: JOG Moving LLC does NOT guarantee a damage-free or scratch-free move if adequate amount of moving blankets and/or padding is not supplied. Please contact JOG Moving LLC before the move to get a recommendation on how many blankets are needed or make an estimate based on the number of furniture items, pictures, mirrors, and other sensitive items that you would want protected in the load.

JOG MOVING LLC DOES NOT SUPPLY MOVING PADS TO CUSTOMERS FOR THE LOAD. ANY DAMAGE OR SCRATCHES THAT MAY RESULT DUE TO LACK OF APPROPRIATE AMOUNT OF MOVING PADS IS NOT COVERED UNDER JOG MOVING LLC'S INTERNAL INSURANCE POLICY.

Loading firearms or other hazardous items: To avoid danger and potential damage to other items when loaded in the truck, JOG Moving crew members reserve the right to seek assurance from you, the customer, that any hazardous items, such as firearms, chemicals, or other dangerous items, are sealed, packed safely, and, in the case of firearms, rendered harmless to any individuals on site by being handled.

Customer loadings: In the event that the customer desires to load the truck and requests staging or labor assistance from JOG Moving LLC, THE ENTIRE LOADING OF THE TRUCK IS THE RESPONSIBILITY OF THE CUSTOMER. CUSTOMER WILL NOT CONSULT COMPANY FOR LOADING INPUT IN THIS SITUATION NOR BE ELIGIBLE FOR REIMBURSEMENT OF ANY DAMAGES CAUSED TO ITEMS AS A RESULT OF A CUSTOMER LOAD. Keep in mind that such assistance may not be serviced by JOG Moving LLC, a moving company that provides top-notch loading skills and techniques.

UNLOADING SERVICES

Furniture and appliance assembly: Setting up beds, connecting appliances, and other such chores of this nature WILL NOT BE SERVICED UNLESS REQUESTED BY THE CUSTOMER. Generally such additional services are NOT PART OF THE UNLOAD JOB, and are provided only if they are desired by the customer.

IN TOWN MOVES

Mandatory breaks: JOG Moving LLC requires its crews to take a "lunch" break between the two phases of any IN-TOWN move that exceeds or is projected to exceed 3 hours in length. The customer is NOT CHARGED FOR THIS BREAK, but needs to factor the break into the timeline of the move. Such breaks generally last 30-60 minutes and occur between the LOADING and UNLOADING phases of an IN TOWN move.

Travel time between locations: Any travel time between two or more locations in an IN TOWN move is part of the job. CUSTOMER IS NOT CHARGED FOR FUEL OR USE OF A VEHICLE TO TRANSPORT CREWS (unless one of the destinations is located in any town or area that lies within the "travel-fee zone"). The travel time is part of the job clock and is ONLY ADDED TO THE BILL IF THE IN TOWN MOVE IS 3 HOURS OR LESS IN LENGTH AND NO LUNCH BREAK OCCURS.

OUT OF TOWN MOVES

Terms and conditions to be posted

REARRANGING SERVICES

Terms and conditions to be posted

SAFES & PIANOS

Terms and conditions to be posted

 

Get moving assistance

Professional moving services in Grand Junction and surrounding areas have never been this careful. Affordable NEXT-DAY service is available.

970-208-3424 (Available 6 days a week)

> Our services

Customer reviews

CARE is our #1 priority. See what others have to say about JOG Moving LLC.

> Read reviews

Home | Services | Pricing | About | FAQ

For more information regarding particulars of our services or our internal insurance policy, please see our Terms and Conditions

JOG Moving LLC - Copyright © 2015-2019 by JOG Design - ALL RIGHTS RESERVED